At Appen USA, we provide flexible, secure, and scalable remote workforce solutions tailored for U.S.-based businesses. Our certified professionals are trained to deliver results in customer service, technology support, data operations, and compliance-sensitive environments.
Whether you're a startup needing seasonal task support or an enterprise managing long-term digital operations, Appen USA empowers your growth—100% remotely and 100% U.S.-based.
Customer Experience & Support Teams
Deliver fast, empathetic, and brand-aligned service through certified remote agents who manage chat, email, ticketing, and technical support.
Content Review & Compliance Monitoring
Protect your brand by assigning certified U.S.-based reviewers to moderate UGC, flag policy violations, and ensure compliance with HIPAA, FTC, and platform guidelines.
Data Labeling & AI Enablement
Improve your machine learning outcomes with human-in-the-loop annotation, transcription, tagging, and data classification services.
Voice & Natural Language Testing
Evaluate the accuracy, inclusivity, and performance of chatbots, voice assistants, and IVR systems using real-user testing across U.S. dialects.
Project-Based Task Teams
Scale quickly with microtask or short-term execution teams managed under SLA-bound frameworks, QA layers, and real-time communication tools.
Onboarding & Remote Readiness Certification
Prepare your team for remote success with training that ensures accountability, security awareness, and tool readiness from day one.
Consultation & Needs Analysis
We review your business goals, compliance standards, and volume needs.
Workforce Matching
We assign pre-certified remote professionals or train a custom team tailored to your requirements.
Platform Integration
We integrate with your existing software or offer our own productivity stack.
Managed Execution & Oversight
From team leads to QA reviewers, we manage workflow delivery at every stage.
Ongoing Optimization
Receive reports, insights, and feedback loops that help you improve performance, scale capacity, and reduce risk.
Every Appen USA remote worker:
Lives and operates within the United States
Completes our Remote Readiness Certification
Signs NDAs and follows role-specific SOPs
Works within W-2 classification for total HR and tax compliance
Is trained in data privacy, access control, and communication protocols
E-commerce & Retail – Catalog updates, product data, customer care
Healthcare – HIPAA-compliant support, patient inquiry handling
Technology & SaaS – Help desk agents, QA testers, language evaluators
Finance – Secure account support, document processing
Public Sector – Data digitization, accessibility audits, secure feedback processing
Certified, trained workforce ready to deploy
Scalable team models (from 1 to 100+)
100% remote, 100% U.S.-based
Industry-tested tools & flexible engagement
One point of contact for staffing, compliance, and support
Businesses using Appen USA’s Remote Workforce Solutions have achieved:
Up to 60% faster onboarding of remote roles
98% task accuracy across customer support and data teams
25–40% reduction in operational overhead
Improved SLA adherence and customer satisfaction
Appen USA gives you the people, processes, and platform to grow your business through remote talent—without compromising compliance, quality, or control.
Schedule a consultation today to find the right solution for your needs.