At Appen USA, our remote teams rely on a secure and reliable set of project software tools to deliver consistent, high-quality work across customer support, data tasks, and technology services. Every tool we implement is carefully selected for security, ease of use, scalability, and compliance with U.S. data regulations.
From real-time task tracking to encrypted file sharing, we empower our remote professionals with software that keeps projects on time and communication seamless, all within a protected environment.
Below are some of the essential tools we deploy across our project lifecycle. Clients may also request integration with their own software systems.
ClickUp, Trello, or Asana – Custom boards for task tracking, deadlines, and collaboration
Jira – Ideal for agile workflows and dev support
Monday.com – Structured timelines and team coordination
Slack or Microsoft Teams – Real-time communication with channels, DMs, and file sharing
Zoom – Live calls, onboarding sessions, client meetings, and team check-ins
Google Meet – Integrated into G Suite for fast internal video calls
Google Workspace – Docs, Sheets, and Drive for file collaboration
Dropbox Business / OneDrive – Cloud storage with restricted access controls
Encrypted Portals – For uploading compliance documents or client data (SOC 2–ready)
Zendesk or Freshdesk – Used for ticketing, chat, and email response tracking
HelpScout / Intercom – For smaller teams or SaaS customer support flows
Appen USA enforces strict software access protocols to maintain compliance and client trust:
Role-based access control (RBAC)
Two-factor authentication (2FA) for logins
Remote device monitoring for company-issued laptops
Secure VPN connections and firewalled environments
License management through our internal IT department
Some roles may require activation keys for licensed software. To protect security:
Keys are purchased through our secure portal
Reimbursement is processed within 1–2 business days once your equipment is received
All software must be installed in partnership with Appen USA’s IT team to ensure compliance
Every professional onboarded through Appen USA receives:
A Remote Readiness Certification that includes software setup
Step-by-step guides and tutorial videos for all tools used
Access to a support team and live chat for any technical issues
Already have tools you use? No problem. Our teams can integrate with:
Salesforce
HubSpot
Shopify
Proprietary systems via secure VPN or admin portals
All client-side software is vetted by our IT department before remote access is granted.
Standardized across teams – So everyone works in sync
Cloud-based and mobile-friendly – Work anywhere, anytime
Scalable – Whether you need 3 or 300 users onboarded
Compliant with U.S. regulations – Including HIPAA, ADA, FTC, and data protection laws
With the right software, our professionals can deliver high-quality results on time—every time. Our project software infrastructure is what enables real accountability in a virtual world.
We’ll help you select the right stack for your project or integrate with your own tools.
Contact our IT solutions team today to schedule a walkthrough or onboarding consultation.