Provide fast, human-centered support through chat and email.
Appen USA’s Live Chat & Email Support service is designed to enhance how businesses engage with their customers—offering fast, reliable, and empathetic assistance through real-time digital channels. We empower companies across the United States with a U.S.-based, certified workforce trained to manage customer interactions with professionalism, clarity, and warmth.
Whether you're a startup needing scalable customer care or a growing brand looking to offload technical support, our service adapts to your volume, tone, and tools—without compromising quality.
100% U.S.-based agents with completed Remote Readiness Certification
24/7 chat and email coverage available, including weekends and holidays
Custom tone alignment with your brand’s voice and culture
Secure systems integration to protect customer data
Scalable teams for high-volume periods and product launches
Once onboarded, Appen USA assigns a dedicated support team that learns your product, support flow, and customer pain points. We integrate with your CRM or ticketing tools (e.g., Zendesk, Freshdesk, Intercom) and begin handling inquiries within just days. Each agent undergoes specific training tailored to your product, ensuring responses are both accurate and brand-aligned.
We handle:
General inquiries
Order tracking & updates
Troubleshooting
Returns & escalations
Loyalty & rewards program support
Speed & Accuracy: Our trained agents respond quickly without sacrificing detail.
Brand Representation: Customers will feel they’re speaking directly to your team.
Cost-Efficiency: Reduce the burden on internal resources while scaling support.
Customer Loyalty: Improved response times and satisfaction lead to higher retention.
Clients using this service have seen up to 42% faster response times, a 20% improvement in CSAT scores, and consistent SLA compliance during peak periods.