Protect your brand with human oversight.
In today’s fast-paced digital landscape, your brand’s reputation and customer trust hinge on the accuracy, appropriateness, and legal compliance of your content. Appen USA’s Content & Compliance Review service offers U.S.-based, certified professionals who manually inspect, audit, and moderate content to ensure it aligns with platform policies, regulatory guidelines, and your internal brand standards.
We help businesses maintain a safe, inclusive, and trustworthy digital environment—especially in high-risk industries like finance, health, e-commerce, and social media.
User-generated content (UGC) moderation
Product listings, claims, and descriptions
Comments and community interactions
Ad text and creatives
Legal disclaimers, HIPAA/FTC/ADA-related content
Sensitive content flagged by AI tools
All reviews are performed by U.S.-based W-2 agents who are trained in platform-specific policies and key compliance frameworks including COPPA, HIPAA, FTC advertising guidelines, and accessibility requirements. We implement multi-level QA processes, including supervisor reviews, weekly calibration, and content accuracy scoring.
We also maintain strict confidentiality and data security standards, with access controls, anonymized data where applicable, and secure review platforms.
Policy & Scope Definition – We align on your compliance standards and review criteria
Workflow Setup – Secure access is established, and documentation is created
Reviewer Training – Agents are trained on your content types, tone, and risk areas
Live Review Cycle – Daily or batch-based review cycles are launched
QA & Reporting – Accuracy metrics, flagged content reports, and trend data are delivered
Manual + human insight: No over-reliance on automated filters
Brand-safe execution: Trained teams understand tone and risk
Regulatory alignment: HIPAA, FTC, ADA, COPPA, and more
U.S.-only execution: No offshore review centers
Real-time support: Communication with team leads and QA managers
Our clients report:
Up to 99% accuracy in content audits
Reduction in flagged violations by 63%
Improved user safety and brand sentiment across platforms